SkySafari Reservations Officer / Guest Relations Officer Job Vacancy at Wilson Airport, Nairobi, Kenya

SkySafari Reservations Officer / Guest Relations Officer Career Vacancy at Wilson Airport, Nairobi, Kenya

SkySafari Reservations Officer / Guest Relations Officer Job Opportunity at Wilson Airport, Nairobi, Kenya

Aug 21, 2017

Job Vacancy: Reservations Officer / Guest Relations Officer

Place of employment: SkySafari Office – Lengai House, Wilson Airport, Nairobi, Kenya.

Salary offer: 50.000 KES gross.

Probation period: 6 months.


Job Description
  • Process the requests coming from the clients.
  • Check availability on the system & book according to the situation.
  • Generate the proforma invoices and send them to the clients.
  • Follow-up on the inquiries that are ongoing and put maximum efforts to convert them.
  • Enter all bookings into the system/platform and ensure they are correct.
  • Enter necessary cancellations & amendments of bookings into the system/platform.
  • Liaise with any other duty as instructed by your HOD.
  • Update the inquiry reports for every inquiry received.
  • Follow-up on outstanding payments.
  • Provide any reports as and when requested by your HOD.
Guest relations
  • Welcome the clients upon arrival and departure from NBO/WIL.
  • Escort them and brief them during their transfers and activities while they stay at Nairobi.
  • Liaise with any service disruption occurred during clients stay and inform immediately your HOD.
  • Debrief with the clients upon their return after safari, noting all clients’ comments.
  • Produce guest comment reports after the debriefing with the clients.
  • Ensuring information about guests is passed through the different properties.
  • Adhering to company SOPs.
  • Always maintain a professional attitude. Treat everyone (guests, fellow staff members, senior management) with respect, be polite, friendly and helpful. This applies to communications in person, over the phone and via email.
Dress code
  • You are required to maintain a high standard of personal hygiene, look presentable and neat at all times.
  • Company will provide a corporate uniform that is to be used at all times.
Other particulars
  • University diploma required.
  • Excellent command of English required. Other languages are a plus.
  • Computer skills are required.
  • Kenyan citizenship.
How to Apply

Email your application to

Deadline for recruitment: 30th August 2017.

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